ORDER STATUS EXPLANATIONS
In the process of delivering your item to you, your package goes through a series of stages. Here’s a quick guide for you to see when to track your order.
1 Waiting for Payment
Your order is awaiting process completion of the payment method you have chosen. Once the payment has been made, please fill out the payment form available on our website to enable faster processing and shipping of your order.
2 Payment Form Received
Our account department will verify the payment information you have provided. The average payment validation time is 24 hours (working days).
3 Payment Confirmed
If our accounts department has confirmed your payment, your order will be forwarded to our shipping department. If your order encounters the slightest anomaly, our customer service will contact you within 24 hours (business days) to inform you of the changes to be made.
4 We are Preparing your Order
Your order is taken care of by our shipping and logistics team. The average preparation time is between 24 and 72 hours depending on the details of your order (method of delivery, type of products, destination).
5 Order Shipped
An email will be sent to you to be informed that your package has been delivered to the carrier on this date. The average time of receipt of your order is estimated between 3 to 5 working days.
6 Tracking Number
Our company shipping service provides you with your shipping details and tracking number, allowing you to track your order online.
7 Pickup - Contact Carrier
Your order will be delivered to your home or it can be handed to a neighbor in case of absence. Otherwise, it will be deposited in a Drop-off Point near you. You will be able to collect it at the time that is most convenient for you.
8 Order Delivered
Order has been delivered to you!
Don’t Forget: You can follow the progress and status of your order on this website, on My Account page.
Please contact our team anytime if you have any questions.